At SIR Aviation, clarity and trust are foundational to the way we operate. Our Terms & Conditions are designed to ensure transparency in every interaction, whether you’re a client, partner, or stakeholder. This document outlines the essential guidelines, rights, and obligations that govern your relationship with SIR Aviation.

Purpose of the Terms & Conditions

These Terms & Conditions serve as a binding agreement between the user and SIR Aviation. By accessing our website or engaging with our services, you agree to comply with these provisions. The document exists not to complicate, but to protect—both your interests and ours—by setting clear expectations on how services are offered, managed, and delivered.

Use of the Website and Digital Platforms

Visitors may browse our website for information related to our aviation services, fleet details, operational updates, and service capabilities. However, unauthorized use of any content, including duplication, data mining, or use of our material for competitive advantage, is strictly prohibited.

The content published on this site, including visuals, trademarks, flight data, and proprietary information, is owned or licensed by SIR Aviation. Reproducing or distributing any part of this material without prior written permission is a breach of these Terms & Conditions and may be subject to legal action.

Service Engagement and Limitations

Engaging with our services—whether it be charter bookings, aviation consultancy, or fleet management—requires compliance with mutually agreed-upon service agreements. All service contracts are governed by specific terms tailored to the nature of the engagement, including timelines, scope, responsibilities, and confidentiality clauses.

While we strive for precision and efficiency in every operation, certain limitations apply. Delays due to weather conditions, regulatory approvals, or airspace restrictions may impact timelines. These circumstances fall outside the scope of direct liability and are addressed under our Force Majeure policy.

Intellectual Property Rights

Every logo, design element, software, and written material on our digital properties is the intellectual property of SIR Aviation unless stated otherwise. Unauthorized use or distribution of any such intellectual property for commercial gain or public reproduction is a direct violation of these Terms & Conditions.

We welcome external collaborations, but any sharing or use of our branding or material must be governed by a separate license or partnership agreement.

Privacy and Data Security

We value the trust our clients place in us. All personal and corporate data collected through our platforms is handled with strict confidentiality. Whether it’s passenger manifests, company details, or communication records, SIR Aviation adheres to data protection standards aligned with global aviation compliance norms.

While we implement robust digital security protocols, we advise users to refrain from sharing sensitive personal data over unencrypted channels. Any breach or misuse resulting from external factors such as phishing attempts or third-party interception will be investigated but falls beyond our direct liability.

Booking, Payments, and Cancellations

All bookings made with SIR Aviation are subject to availability and confirmation. Once a booking is confirmed, the client agrees to the payment terms, cancellation policies, and operational requirements specific to the service.

Payments must be made in accordance with the invoice terms. Delayed or failed payments may result in service suspension or legal action. Cancellations made within the stipulated grace period may be refunded partially, based on the operational costs already incurred. For time-sensitive aviation operations, cancellation charges may be higher due to logistical constraints and pre-flight arrangements.

Compliance with Aviation Regulations

SIR Aviation operates within a tightly regulated environment. Our pilots, crew, aircraft, and service protocols are aligned with national and international aviation authorities. All clients and passengers are expected to comply with airport security requirements, customs regulations, and in-flight conduct guidelines.

Failure to adhere to these protocols may result in denied boarding or blacklisting from future services. Our Terms & Conditions mandate full cooperation with airport authorities and law enforcement agencies during any investigation or compliance procedure.

Third-Party Services

While the core of our operations is managed in-house, certain logistics or auxiliary services may be delivered through vetted third-party vendors—such as ground handling, catering, or maintenance. These vendors are chosen for their reliability and professionalism. However, SIR Aviation does not assume liability for issues beyond the agreed scope of our oversight.

Any grievance related to third-party performance should be routed through our official channels for resolution. We ensure thorough follow-up to maintain service integrity.

Liability Disclaimer

While every precaution is taken to deliver services with the utmost safety and reliability, there are instances where liability is limited. SIR Aviation does not accept responsibility for indirect losses, business interruption, or consequential damages arising from delays, cancellations, or operational interruptions, unless such failures are caused by gross negligence on our part.

Each service agreement includes liability caps that correspond to the scope and value of the contract. Clients are encouraged to review these limits and seek additional insurance coverage if required.

Modification of Terms

SIR Aviation reserves the right to modify, update, or amend these Terms & Conditions without prior notice. Users are encouraged to review this section periodically. Continued use of our website or services after changes have been published constitutes acceptance of the updated terms.

In instances where major policy shifts occur—such as changes in billing practices or operational guidelines—we strive to notify registered clients via email or internal communication channels.

Governing Law and Jurisdiction

These Terms & Conditions shall be interpreted and enforced in accordance with the laws of the jurisdiction in which SIR Aviation is registered. Any dispute arising from service engagements, contractual interpretations, or website use will be subject to arbitration or court proceedings within this legal framework.

By accessing our services or digital platforms, you agree to the exclusive jurisdiction of courts in our operational region. Disputes that cannot be resolved through mutual discussion will follow due legal channels.

Contact and Clarifications

For any queries regarding these Terms & Conditions, or to seek clarification before entering into a contractual agreement, clients and visitors are encouraged to contact our legal or customer relations team through the official contact form provided on the website.

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